Current contact
One inbox. No runaround.
Every enquiry — collector, store, partnership or privacy — reaches the DiscoverTCG support inbox.
support@discovertcg.comContact DiscoverTCG
Let’s talk local TCG.
Collector feedback, store participation, partnerships or a privacy question—send it to the right place and help us build a more useful network.
Questions and answers
Useful answers, upfront.
Pick your side of the counter. The Android app is out now on Google Play; the iPhone app is in the works, with no date promised.
For collectors
Can I download DiscoverTCG now?
Yes — the app for Android is free on Google Play now. The iPhone app is in the works and will follow on the App Store; no date is promised for it.
What will it cost me?
Finding shops, reading community findings and following the map are free. If a paid collector tier ever exists, its terms — including how to cancel — will be published on this site before it launches.
Is DiscoverTCG only for Pokémon?
Pokémon is the initial product focus. Broader trading card games may follow once the local discovery model is proven — the shop directory already lists independent card shops whatever they stock.
Where does the shop information come from?
Every shop is curated by hand from our own research, with store locations from OpenStreetMap contributors, and from the shops themselves once they claim their page. Details change, so every shop page ends with a correction form that a person reviews before anything is published.
How do findings work, and can I trust them?
A finding is a report of stock seen on a shelf, with a photo and a location check. Other collectors validate it, it expires honestly as time passes, and verified reporters climb eight collector ranks. Moderation always comes with a written reason.
What is a card watch?
Watch a card or sealed product, choose how far you would travel and the most you would pay, and you are alerted the moment a nearby shop lists it within that budget. A watch with a price cap only fires for a listed price inside the cap — it stays silent rather than guessing.
Are event tickets really free?
Always. Release-day tickets are free reservations with one live ticket per person, so scalpers cannot stack them. DiscoverTCG never handles money between you and a shop.
Can I use it on the web instead of the app?
Today the website gives you the shop directory, a shop finder by postcode or town, and every participating shop’s live shelf. Collector features on the web — watches, saves and product pages — are on the roadmap.
How do I report something, or make a privacy request?
Report content, conduct or an intellectual property concern through the routes on our reporting page. For a privacy request, email support@discovertcg.com with “DiscoverTCG privacy request” in the subject; the privacy notice explains your rights.
For stores
Can my shop join now?
Yes. If your shop is already in the directory, sign in at discovertcg.com/workspace and claim it — a person checks the claim and approves it. If it is missing, email the shop name and general location and we will add it first.
What does it cost a store?
Being listed is free, permanently — your place on the map, your shop page, your address, hours and contact details are never charged for and never degraded. The optional Store Profile subscription is £39.99 per shop per month, published in full at discovertcg.com/pricing, with no contract and no minimum term. We take no commission on anything you sell, and no payment for your sales ever passes through us.
What does a claimed shop get?
A full workspace in the app or any browser: stock with prices, quantities, conditions and grades, CSV import, a spotlight shelf, release-day events with anti-scalping tickets, live chat with local collectors, your own styling — and a live, shareable page at discovertcg.com/your-shop that is also listed in the directory.
Do you take a cut or handle payments?
No. DiscoverTCG never stands between you and a customer: your shelf sends collectors to you, tickets are free reservations, and there is no marketplace or checkout on our side.
How do I keep my stock current?
Edit items in the workspace and the public shelf updates instantly; bulk changes go in by CSV. Live market prices beside your stock, with alerts when a card you sell moves sharply — on thresholds you set — are planned for after launch.
Do I have to answer chat all day?
No. Collectors can message you during your opening hours; outside them the inbox is closed unless you choose to allow it. You can always reply, and you can label conversations privately to keep track.
How do event tickets stop scalpers?
You allocate a number of free tickets; each person can hold one live ticket per event; codes are minted only when assigned and voided if revoked, with a written reason; and the code is redeemed at your counter. You can also hand tickets to your followers first.
My shop’s details are wrong, or we have moved
Use the correction form at the foot of your shop’s page — a person reviews it — or claim the shop and edit the facts yourself: description, phone, website, opening hours and photos change instantly once you are approved.
What do you need from me to get started?
An email address to sign in with (no passwords), your shop’s name and location so we can match the claim, and, when you are ready, your stock — typed in, or a CSV from whatever you use now.